Career

Career

We are seeking a highly organized and customer-focused individual to join our team as a Client Service Agent.

Responsibilities:

• - Provide support to clients on call, webchat and support tickets.
• - Help clients with pricing and plan information and assist with signups.
• - Onboard clients onto the SMART FINTECH and link their broker accounts.
• - Assist clients with troubleshooting their algos on the SMART FINTECH and help them to installing algo strategies.
• - Prepare help documents and videos for various strategies and create blog entries based on these strategies.
• - Report to the TL on a daily basis.

Requirements:

• - Knowledge of the stock market, derivatives, and the financial services industry.
• - Knowledge of technical analysis and its usage in algo trading.
• - Knowledge of entry-level statistics.
• - Fluent in English, with strong written and spoken communication skills.
• - At least 12 months of derivative trading experience.
• - Prior coding experience (while not mandatory) is a plus.
• - Work experience (while not mandatory) is a plus.

Location: Remotely, with full time.

Work Hours: 8:30 am to 6:30 pm IST

Remuneration: 1.2 LPA